Fairwhale Verdant Onyx

Material: 100% premium stainless steel, designed for durability and lasting shine.

Glass: Shatter-resistant Hardlex crystal for enhanced strength and clarity.

Movement: Quartz-powered for reliable, low-maintenance accuracy.

Water Resistance: 3 Bar, ideal for brief submersion such as swimming or showering.

Size: 28.5mm (1.12 in) dial diameter; 9mm (0.35 in) dial thickness.

Processing Time: Orders are processed within 48 hours on working days. During this time, your order is carefully prepared, securely packed, and dispatched as quickly as possible.

Diméa offers FREE worldwide shipping. These are our current delivery times:

Customs & Duties: Any applicable customs fees and taxes in different regions will be covered by Diméa.

United States: 3-7 working days
Canada: 4-7 working days
United Kingdom: 7-14 working days
Europe: 7-14 working days
Australia and New Zealand: 4-11 working days
Rest of the world: 7-14 working days

Tracking details will be provided once your order has been dispatched, allowing you to monitor your package every step of the way until it reaches your doorstep.

How Do I Return My Order?

Damaged or Incorrect Products

Please inspect your order within 48 hours of receiving the package. If you notice any damage or receive an incorrect item, contact our after-sales team at dimeawatches@gmail.com as soon as possible.

After the initial 48-hour period, we will assume the product was received in perfect condition. We appreciate your prompt inspection and understanding.

If your order arrived damaged or you received the wrong product, please reach out to our Customer Care team for further assistance. Return shipping costs will be covered by us in these cases.

Return Process & Refunds

Once you notify us of a return request, we will respond within 48 working hours and provide a pre-paid return label within 72 working hours where applicable.

Please note that for some countries or regions, we may be unable to provide a prepaid return label. In such cases, you will need to cover the return postage upfront. Kindly take a photo or screenshot of the postage receipt, and we will reimburse the cost once the return has been received and verified at our warehouse.

Once your return has been processed, we will issue a refund to your original payment method. Refunds may take up to 7 working days to appear, depending on your bank or payment provider.

Return Conditions

• Only products purchased directly from Diméa’s official website are eligible for returns. Items bought from other retailers or third-party sellers do not qualify.
• The product must be returned in its original, unused condition with all tags, accessories, manuals, and packaging included.
• The original packaging must be used for returns. Diméa is not responsible for any loss or damage during shipping if a different package is used.
• Customized items and special-order products are non-returnable.

Contact Us

For any product or order-related inquiries, please email us at dimeawatches@gmail.com. We’re happy to assist you!